Cancellation Policy
Cancellation Policy Overview: This policy governs the cancellation of appointments at Longevita Wellness Clinic. By scheduling an appointment with us, you agree to abide by the terms outlined herein.
Cancellation Notice: Clients must provide a minimum of 24 hours' notice for appointment cancellations. Failure to do so will result in a cancellation fee.
Cancellation Fee: A cancellation fee equivalent to 50% of the scheduled appointment fee will be charged for cancellations made less than 24 hours before the scheduled appointment time.
No Show Policy: Clients who fail to attend their scheduled appointment without prior notification ("no-show") will be subject to the full appointment fee.
Notification of Cancellation: Cancellations must be communicated directly to Longevita Wellness Clinic by phone or email. Voicemail messages left after hours will be considered valid if timestamped before the appointment time.
Exceptions: Exceptions to the cancellation fee may be granted under extenuating circumstances, such as emergencies or sudden illness. The appointment can be transferred to online or rescheduled within 30 days.
Rescheduling: Clients are welcome to reschedule their appointments without incurring a cancellation fee, provided that the rescheduling is done within the specified notice period.
Multiple Cancellations: Repeated cancellations or no-show instances may result in the client being required to pre-pay for future appointments or may lead to termination of services.
Booking Deposits: If you have paid a booking deposit or pre-paid for you appointment, this is 100% refundable if your appointment is cancelled before the 24 hour notice period or you have the option to transfer to another date within 30 days.
Refunds: Cancellation fees are non-refundable and non-transferable.
Policy Modification: Longevita Wellness Clinic reserves the right to modify this cancellation policy at any time without prior notice. Clients will be notified of any changes through our website or direct communication channels.
Acceptance of Terms: By scheduling an appointment with Longevita Wellness Clinic, you acknowledge that you have read, understood, and agreed to abide by the terms and conditions outlined in this cancellation policy.
Please feel free to contact us if you have any questions or require further clarification regarding our appointment cancellation policy.