Terms & Conditions

Longevita Wellness Clinic Appointment Cancellation Policy:

Cancellation Policy Overview: This policy governs the cancellation of appointments at Longevita Wellness Clinic. By scheduling an appointment with us, you agree to abide by the terms outlined herein.
Cancellation Notice: Clients must provide a minimum of 24 hours' notice for appointment cancellations. Failure to do so will result in a cancellation fee.
Cancellation Fee: A cancellation fee equivalent to 50% of the scheduled appointment fee will be charged for cancellations made less than 24 hours before the scheduled appointment time.
No Show Policy: Clients who fail to attend their scheduled appointment without prior notification ("no-show") will be subject to the full appointment fee.
Notification of Cancellation: Cancellations must be communicated directly to Longevita Wellness Clinic by phone or email. Voicemail messages left after hours will be considered valid if timestamped before the appointment time.
Exceptions: Exceptions to the cancellation fee may be granted under extenuating circumstances, such as emergencies or sudden illness. The appointment can be transferred to online or rescheduled within 30 days.
Rescheduling: Clients are welcome to reschedule their appointments without incurring a cancellation fee, provided that the rescheduling is done within the specified notice period.
Multiple Cancellations: Repeated cancellations or no-show instances may result in the client being required to pre-pay for future appointments or may lead to termination of services.
Booking Deposits: If you have paid a booking deposit or pre-paid for you appointment, this is 100% refundable if your appointment is cancelled before the 24 hour notice period or you have the option to transfer to another date within 30 days.
Refunds: Cancellation fees are non-refundable and non-transferable.
Policy Modification: Longevita Wellness Clinic reserves the right to modify this cancellation policy at any time without prior notice. Clients will be notified of any changes through our website or direct communication channels.
Acceptance of Terms: By scheduling an appointment with Longevita Wellness Clinic, you acknowledge that you have read, understood, and agreed to abide by the terms and conditions outlined in this cancellation policy.

Please feel free to contact us if you have any questions or require further clarification regarding our appointment cancellation policy.

About The Website

Welcome to www.longevitawellness.com.au (the ‘Website‘). The Website provides online and in clinic Naturopathic Consultation services (the ‘Services‘).

The Website is operated by Dione Simmons, trading as Longevita Wellness (ABN 53 568 287 407).

) . Access to and use of the Website, or any of its associated Products or Services, is provided by Dione Simmons, trading as Longevita Wellness. Please read these terms and conditions (the ‘Terms‘) carefully. By using, browsing and/or reading the Website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of Services, immediately.
Dione Simmons, trading as Longevita Wellness reserves the right to review and change any of the Terms by updating this page at its sole discretion. When Dione Simmons, trading as Longevita Wellness updates the Terms, it will use reasonable endeavours to provide you with notice of updates to the Terms. Any changes to the Terms take immediate effect from the date of their publication. Before you continue, we recommend you keep a copy of the Terms for your records.

Acceptance Of The Terms

You accept the Terms by remaining on the Website. You may also accept the Terms by clicking to accept or agree to the Terms where this option is made available to you by Dione Simmons, trading as Longevita Wellness in the user interface.

Registration To Use The Services

In order to access the Services, you must first register for an account through the Website (the ‘Account‘).

As part of the registration process, or as part of your continued use of the Services, you may be required to provide personal information about yourself (such as identification or contact details), including:
- Email address
- Preferred username
- Telephone number
You warrant that any information you give to Dione Simmons trading as Longevita Wellness in the course of completing the registration process will always be accurate, correct and up to date.
Once you have completed the registration process, you will be a registered member of the Website (‘Member‘) and agree to be bound by the Terms.
You may not use the Services and may not accept the Terms if:
1. you are not of legal age to form a binding contract with Dione Promm trading as Longevita Wellness; or
2. you are a person barred from receiving the Services under the laws of Australia or other countries including the country in which you are resident or from which you use the Services.

Your Obligations As A Member

As a Member, you agree to comply with the following:

you will use the Services only for purposes that are permitted by:
1. the Terms; and
2. any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions;
access and use of the Website is limited, non-transferable and allows for the sole use of the Website by you for the purposes of Dione Simmons trading as Longevita Wellness providing the Services;
you will not use the Services or the Website in connection with any commercial endeavours except those that are specifically endorsed or approved by the management of Dione Simmons trading as Longevita Wellness;
you will not use the Services or Website for any illegal and/or unauthorised use which includes collecting email addresses of Members by electronic or other means for the purpose of sending unsolicited email or unauthorised framing of or linking to the Website;
you agree that commercial advertisements, affiliate links, and other forms of solicitation may be removed from the Website without notice and may result in termination of the Services. Appropriate legal action will be taken by Dione Simmons trading as Longevita Wellness for any illegal or unauthorised use of the Website; and
you acknowledge and agree that any automated use of the Website or its Services is prohibited.

Payment

Where the option is given to you, you may make payment for the Services (the ‘ Services Fee‘) by way of:

Credit Card
EFTPOS
Exact Cash (on the day of appointment)
All payments made in the course of your use of the Services online are made using Stripe. In using the Website, the Services or when making any payment in relation to your use of the Services, you warrant that you have read, understood and agree to be bound by the Stripe terms and conditions which are available on their website.
You acknowledge and agree that where a request for the payment of the Services Fee is returned or denied, for whatever reason, by your financial institution or is unpaid by you for any other reason, then you are liable for any costs, including banking fees and charges, associated with the Services Fee. You agree and acknowledge that Dione Simmons trading as Longevita Wellness can vary the Services Fee at any time.

Refund Policy

Dione Simmons trading as Longevita Wellness will only provide you with a refund of the Services Fee in the event they are unable to continue to provide the Services or if the manager of Dione Simmons trading as Longevita Wellness makes a decision, at its absolute discretion, that it is reasonable to do so under the circumstances (the ‘Refund‘).

Copyright And Intellectual Property

The Website, the Services and all of the related products of Dione Simmons trading as Longevita Wellness are subject to copyright. The material on the Website is protected by copyright under the laws of Australia and through international treaties. Unless otherwise indicated, all rights (including copyright) in the Services and compilation of the Website (including but not limited to text, graphics, logos, button icons, video images, audio clips, Website, code, scripts, design elements and interactive features) or the Services are owned or controlled for these purposes, and are reserved by Dione Simmons trading as Longevita Wellness or its contributors.

Dione Simmons trading as Longevita Wellness does not grant you any other rights whatsoever in relation to the Website or the Services. All other rights are expressly reserved by Dione Simmons trading as Longevita Wellness.
Dione Simmons trading as Longevita Wellness retains all rights, title and interest in and to the Website and all related Services. Nothing you do on or in relation to the Website will transfer any:
1. business name, trading name, domain name, trade mark, industrial design, patent, registered design or copyright, or
2. a right to use or exploit a business name, trading name, domain name, trade mark or industrial design, or
3. a thing, system or process that is the subject of a patent, registered design or copyright (or an adaptation or modification of such a thing, system or process), to you.
You may not, without the prior written permission of Dione Simmons trading as Longevita Wellness and the permission of any other relevant rights owners: broadcast, republish, up-load to a third party, transmit, post, distribute, show or play in public, adapt or change in any way the Services or third party Services for any purpose, unless otherwise provided by these Terms. This prohibition does not extend to materials on the Website, which are freely available for re-use or are in the public domain.
All trademarks, service marks and trade names are owned, registered and/or licensed by Dione Simmons trading as Longevita Wellness, who grants to you a worldwide, non-exclusive, royalty-free, revocable license whilst you are a Member to:
1. use the Website pursuant to the Terms;
2. copy and store the Website and the material contained in the Website in your device’s cache memory; and
3. print pages from the Website for your own personal and non-commercial use.

Privacy

Dione Simmons trading as Longevita Wellness takes your privacy seriously and any information provided through your use of the Website and/or Services are subject to Dione Simmons trading as Longevita Wellness’s Privacy Policy, which is available on the Website. You can view the Privacy Policy here: Privacy Policy.

General Disclaimer

Nothing in the Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (or any liability under them) which by law may not be limited or excluded.

Subject to this clause, and to the extent permitted by law:
1. all terms, guarantees, warranties, representations or conditions which are not expressly stated in the Terms are excluded; and
2. Dione Simmons trading as Longevita Wellness will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable Consumer Guarantee), loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Services or these Terms (including as a result of not being able to use the Services or the late supply of the Services), whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise.
Use of the Website and the Services is at your own risk. Everything on the Website and the Services is provided to you “as is” and “as available” without warranty or condition of any kind. None of the affiliates, directors, officers, employees, agents, contributors and licensors of Dione Simmons trading as Longevita Wellness make any express or implied representation or warranty about the Services or any products or Services (including the products or Services of Dione Simmons trading as Longevita Wellness) referred to on the Website. includes (but is not restricted to) loss or damage you might suffer as a result of any of the following:
1. failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorised access to records;
2. the accuracy, suitability or currency of any information on the Website, the Services, or any of its Services related products (including third party material and advertisements on the Website);
3. costs incurred as a result of you using the Website, the Services or any of the products of Dione Simmons trading as Longevita Wellness; and
4. the Services or operation in respect to links which are provided for your convenience.

Limitation Of Liability

Dione Simmons trading as Longevita Wellness total liability arising out of or in connection with the Services or these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the resupply of the Services to you.

You expressly understand and agree that Dione Simmons trading as Longevita Wellness its affiliates, employees, agents, contributors and licensors shall not be liable to you for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability. This shall include, but is not limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation and any other intangible loss.

Termination Of Contract

The Terms will continue to apply until terminated by either you or by Dione Simmons trading as Longevita Wellness as set out below.

If you want to terminate the Terms, you may do so by:
1. providing Dione Simmons trading as Longevita Wellness with 30 days’ notice of your intention to terminate; and
2. closing your accounts for all of the services which you use, where Dione Simmons trading as Longevita Wellness has made this option available to you.
3. Your notice should be sent, in writing, to notify Dione Simmons trading as Longevita Wellness by emailing dione@longevitawellness.com.au
4. Dione Simmons trading as Longevita Wellness may at any time, terminate the Terms with you if:
  1. you have breached any provision of the Terms or intend to breach any provision;
  2. Dione Simmons trading as Longevita Wellness is required to do so by law;
  3. the provision of the Services to you by Dione Simmons trading as Longevita Wellness is, in the opinion of Dione Simmons trading as Longevita Wellness, no longer commercially viable.
Subject to local applicable laws, Dione Simmons trading as Longevita Wellness reserves the right to discontinue or cancel your membership at any time and may suspend or deny, in its sole discretion, your access to all or any portion of the Website or the Services without notice if you breach any provision of the Terms or any applicable law or if your conduct impacts notify Dione Simmons trading as Longevita Wellness’s name or reputation or violates the rights of those of another party.

Indemnity

You agree to indemnify Dione Simmons trading as Longevita Wellness, its affiliates, employees, agents, contributors, third party content providers and licensors from and against:

all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred, suffered or arising out of or in connection with Your Content;
any direct or indirect consequences of you accessing, using or transacting on the Website or attempts to do so; and/or
any breach of the Terms

Note: any health information read via the website is not intended to be substituted for medical advice.

Dispute Resolution

1. Compulsory:

1. If a dispute arises out of or relates to the Terms, either party may not commence any Tribunal or Court proceedings in relation to the dispute, unless the following clauses have been complied with (except where urgent interlocutory relief is sought).

2. Notice:

1. A party to the Terms claiming a dispute (‘Dispute‘) has arisen under the Terms, must give written notice to the other party detailing the nature of the dispute, the desired outcome and the action required to settle the Dispute.

3. Resolution:

1. On receipt of that notice (‘Notice‘) by that other party, the parties to the Terms (‘Parties‘) must:

Within 15 days of the Notice endeavour in good faith to resolve the Dispute expeditiously by negotiation or such other means upon which they may mutually agree;
If for any reason whatsoever, 30 days after the date of the Notice, the Dispute has not been resolved, the Parties must either agree upon selection of a mediator or request that an appropriate mediator be appointed by the President of the Community Justice Centre (CJC), Northern Territory Government or his or her nominee;
The Parties are equally liable for the fees and reasonable expenses of a mediator and the cost of the venue of the mediation and without limiting the foregoing undertake to pay any amounts requested by the mediator as a pre-condition to the mediation commencing. The Parties must each pay their own costs associated with the mediation;
The mediation will be held in Northern Territory, Australia.

4. Confidential:

1. All communications concerning negotiations made by the Parties arising out of and in connection with this dispute resolution clause are confidential and to the extent possible, must be treated as “without prejudice” negotiations for the purpose of applicable laws of evidence.

5. Termination Of Mediation:

If 2 weeks have elapsed after the start of a mediation of the Dispute and the Dispute has not been resolved, either Party may ask the mediator to terminate the mediation and the mediator must do so.

6. Venue And Jurisdiction

The Services offered by Dione Simmons trading as Longevita Wellness is intended to be viewed by residents of Australia. In the event of any dispute arising out of or in relation to the Website, you agree that the exclusive venue for resolving any dispute shall be in the courts of Northern Territory, Australia.

7. Governing Law

The Terms are governed by the laws of Victoria, Australia. Any dispute, controversy, proceeding or claim of whatever nature arising out of or in any way relating to the Terms and the rights created hereby shall be governed, interpreted and construed by, under and pursuant to the laws of Victoria, Australia, without reference to conflict of law principles, notwithstanding mandatory rules. The validity of this governing law clause is not contested. The Terms shall be binding to the benefit of the parties hereto and their successors and assigns.

Independent Legal Advice

Both parties confirm and declare that the provisions of the Terms are fair and reasonable and both parties having taken the opportunity to obtain independent legal advice and declare the Terms are not against public policy on the grounds of inequality or bargaining power or general grounds of restraint of trade

Severance

If any part of these Terms is found to be void or unenforceable by a Court of competent jurisdiction, that part shall be severed and the rest of the Terms shall remain in force.